Terms and Conditions
Currency of Transactions
All orders will be charged in NZ$. If the currency converter has been selected to display in a currency other than NZ$ then be aware that the price shown might not be the same price charged to your credit card or Paypal account. This is because we are based in New Zealand, and we price and charge our products in NZ$. Therefore due to exchange rate fluctuations and any fees and charges determined by your credit card company, Paypal or the payment provider you choose, the final amount charged to your card can not be predetermined.
Also please be aware that in the event of a refund this will also be in NZ$ and that may due to currency fluctuations, in certain circumstances depending on your credit card company or bank's policies, result in different final amounts being refunded to your account if your original account is denominated in a currency other than NZ$. This is beyond our control and would become a matter between yourself and your bank/card company should this be an issue.
Pricing InformationWe cannot always confirm the price or exact availability of an item until after you have placed your order. Pricing errors may occur on our sites. We reserve the right to cancel any orders containing unavailable items or pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from us. We may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products described or advertised on Jens Hansen sites may differ from prices in our online or retail stores (as well as third party online and retail stores) or through mobile applications.
Customs Duty & Tax (VAT/GST) & Delivery Charges
Free Shipping or shipping charges paid at time of purchase only covers the carrier transportation costs and not any specific destination country regulatory costs.
You are responsible for paying any duties or taxes (including GST or VAT) imposed for customs or importing goods into your country, as well as any customs clearance or brokerage fees required to meet these regulatory requirements.
You are also responsible for any additional delivery charges caused by any changes of delivery address requested by you after a package has been dispatched by us. If in doubt, check with your local post office, Fedex or government customs office.
If you have asked Jens Hansen Gold & Silversmith Limited to design and make a custom piece for you, then you, the client, acknowledge and agree to the following terms and conditions:
- All intellectual property rights, including copyright, in the piece are retained by Jens Hansen Gold & Silversmith Limited both before and after you promise to pay, or pay, for the goods in part or in full; and
You confirm that you own the copyright, or that no copyright exists, on any inscription requested on a custom piece requested to be made by Jens Hansen Gold & Silversmith Limited. Jens Hansen is not able to provide inscriptions of copyrighted work without prior approval of the copyright owner; and
You will not reproduce the piece without the express written authorisation of Jens Hansen Gold & Silversmith Limited.
- Jens Hansen requires a non-refundable deposit of 25% or amount mutually agreed to cover cost of materials before commencement of the special order.
- The piece will not be released to the client until payment has been made in full.
- Unless you expressly in writing inform Jens Hansen Gold & Silversmith Limited that you do not agree to these terms, you will automatically be taken to understand and agree to them.
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