Terms and Conditions

Welcome to Jens Hansen Gold & Silversmith Limited. By placing an order on our website, you agree to the following terms and conditions. For detailed information, please refer to our specific policy documents linked below.


Currency of Transactions

Charges in NZD: All orders will be charged in NZD. Displayed prices in other currencies may differ from the final amount charged to your credit card or PayPal account due to exchange rate fluctuations and fees.

Refunds in NZD: Refunds will be issued in NZD, and currency fluctuations may result in different refund amounts if your account is in a currency other than NZD. This is beyond our control and should be resolved with your bank or credit card company.

For more details, please see our Refund Policy.


Pricing Information

Price Confirmation: We cannot confirm the exact price or availability of an item until after your order is placed. Pricing errors may occur, and we reserve the right to cancel orders containing unavailable items or pricing errors. We may contact you for instructions or cancel your order and notify you of such cancellation.

Price Variations: Prices on our website may differ from those in our retail stores or on third-party sites.

For more details, please see our Terms of Service.


Customs Duty & Tax (VAT/GST) & Delivery Charges

Shipping Costs: Shipping charges cover carrier transportation costs only and not destination country regulatory costs.

Duties and Taxes: You are responsible for any duties, taxes (including VAT/GST), customs clearance, or brokerage fees for importing goods into your country.

Additional Delivery Charges: Any additional delivery charges resulting from changes in delivery address after dispatch are your responsibility.

For more details, please see our Shipping Policy.


Refunds Due to Returns or Cancellations

Non-Refundable Fees: Refunds may be subject to deductions for non-refundable payment processing fees, actual shipping costs, and any customs fees incurred.


For more details, please see our Refund Policy


Design Copyright

If you have asked Jens Hansen Gold & Silversmith Limited to design and make a custom piece, the following terms and conditions apply:

Intellectual Property Rights: All intellectual property rights, including copyright, in the piece are retained by Jens Hansen Gold & Silversmith Limited.

Inscription Ownership: You confirm that you own the copyright, or that no copyright exists, on any requested inscription. Jens Hansen cannot provide inscriptions of copyrighted work without prior approval.

Reproduction: You will not reproduce the piece without express written authorization from Jens Hansen Gold & Silversmith Limited.

Deposit: A non-refundable deposit of 25% or a mutually agreed amount is required before commencing a special order.

Payment: The custom piece will not be released until full payment is made.

Agreement to Terms: Unless you explicitly inform us in writing that you do not agree to these terms, you will automatically be taken to understand and agree to them.

For more details, please see our Terms of Service.


Privacy Policy

Email Privacy: We will not rent, sell, or barter your email address to third parties. Email addresses are shared only with contracted vendors for sending requested emails.

Newsletters: Most newsletters are monthly. You can unsubscribe at any time via the link at the bottom of each newsletter.

Remarketing Services: We use Google AdWords and AdRoll to advertise on third-party websites to previous visitors. Third-party vendors use cookies to serve ads based on past visits.

Cookies: Cookies help us provide a better website experience by analyzing web traffic and personalizing content. You can choose to accept or decline cookies.

For more details, please see our Privacy Policy.


For comprehensive details, please visit the following links:

Shipping Policy

Refund Policy

Terms of Service

Privacy Policy


If you have any questions or concerns, please contact us at support@jenshansen.com.


Thank you for choosing Jens Hansen Gold & Silversmith Limited.

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