Ordering a custom ring online involves more than choosing a design. You are making a decision without seeing the final piece, which often leads to hesitation.
If you're thinking about ordering a custom ring online, it's normal to have questions. This guide is here to help you focus on the details that actually matter, like materials, sizing, delivery, and what happens after you place your order.
5 Key Takeaways:
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Look for signs of proven craftsmanship and customer satisfaction before you commit.
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Understand what you can and cannot preview during the ordering process.
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Clarify return, refund, and warranty policies ahead of time.
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Pay attention to comfort, fit, and material choices that affect daily wear.
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Delivery timelines, shipping protection, and tracking matter more than most buyers expect.
1. Can I review the jeweller’s past work and real customer feedback?
It is easy for any brand to claim their rings are handcrafted or made to order. What matters is proof of consistent quality.
Before you buy, check for:
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Real customer photos and testimonials, not just product shots
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A public portfolio or design gallery showing past custom work
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Mentions in press or community reviews that confirm the jeweller’s reputation
How we approach this
We are best known as the original makers of the movie ring featured in The Lord of the Rings films. But our work goes far beyond that.
On our website, you will find customer reviews, press coverage, and detailed galleries that show the kind of rings we create. This gives you a clear picture of our design quality before you place an order.
Bonus: Explore our Custom Elvish Designs!
2. Will I know exactly what I'm getting before I place the order?
When ordering a custom ring online, one of the most common concerns is not knowing what the final piece will look or feel like.
Many buyers expect a live preview or visual mock-up, but most jewellers do not offer that level of rendering.
What helps instead is a clear and structured customization process. Look for:
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Step-by-step selection for metal, carat, size, and optional engraving
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Descriptions that explain how each choice affects the final ring
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A consistent presentation of how similar pieces have turned out
How we approach this
For our custom-made one-off pieces we guide you through a clear and collaborative design process.
We start by discussing your ideas and preferences, then translate them into sketches or CAD renderings so you can see the design take shape.
You’ll have the chance to give feedback and adjust before anything is made, and we keep you updated through pricing, timelines, and production. The result is confidence that your finished ring will match the vision you had in mind.
For our Movie Rings, our online ring builder guides you through every decision, from choosing your preferred metal and gold carat to selecting your ring size and optional engraving.
The process is designed to be transparent and easy to follow. If you have questions along the way, our team is ready to help clarify anything before you place your order.
3. What are the return, exchange, and workmanship guarantee policies?
Custom jewelry often comes with strict return policies, especially when engraving or special sizing is involved.
Before ordering, it is important to understand what is and is not covered.
Key details to check:
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Whether custom or engraved items are eligible for any form of return or adjustment
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If there is a satisfaction guarantee for non-customized pieces
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What happens in the rare case of a manufacturing defect
How we approach this
We offer a lifetime workmanship guarantee that covers any fault caused by the way a piece was originally crafted. If there is an issue related to workmanship, we will repair or replace the item at no cost other than return shipping.
For non-customized orders, we also offer a 14-day satisfaction guarantee. Custom and engraved items are final sale, but resizing or minor adjustments may be possible depending on the design.
4. What happens if the ring doesn't fit well or feel right?
Getting the size technically right does not always mean the ring will feel right when worn. Fit, band shape, and ring weight all affect comfort, especially for rings worn daily.
Things to consider:
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Whether the ring can be resized later, and under what conditions
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If the material you choose is suitable for resizing
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What support is available if the fit feels off after delivery
How we approach this
Some of our rings, such as the Jens Hansen Movie Ring in 18ct gold, can be resized in the future by a competent jeweller.
However, gold-plated tungsten carbide rings cannot be resized once they are formed. We explain these material-specific limitations clearly so you can make an informed choice before ordering.
5. What materials are available, and how do they affect price, feel, and long-term wear?
Not all precious metals perform the same way. The type of material you choose will impact the ring’s weight, durability, maintenance needs, and cost. It is worth understanding what you are paying for beyond appearance.
When comparing material options, ask about:
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The difference between 9ct, 14ct, and 18ct gold in terms of hardness and wear
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How platinum compares to white gold or sterling silver
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Which materials are best suited for daily wear or long-term use
How we approach this
We offer a wide range of materials, including 9ct, 14ct, and 18ct yellow or white gold, Platinum 950, and sterling silver.
Each option is explained clearly in our product pages. Higher carat golds and platinum offer better durability and less wear over time, while 9ct gold and silver provide more accessible options for occasional wear or lower budgets.
If you are unsure which material is right for you, we are happy to help you choose based on how and when you plan to wear the ring.
6. What’s the expected delivery time, and is the shipment insured?
Shipping is often overlooked until something goes wrong. For custom jewelry, delays or lost parcels can be especially frustrating. Knowing what to expect before you order helps you plan better — especially if the ring is meant for a specific occasion.
Things to confirm before checkout:
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The estimated production time for made-to-order items
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Which courier is used and whether tracking is provided
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If insurance or loss protection is available during delivery
How we approach this
Our made-to-order rings usually take 2 to 5 weeks to craft. Once ready, we ship worldwide using DHL Express with tracking and signature on delivery. Orders over $299 qualify for free shipping, and optional Route+ shipping protection is available at checkout to cover loss, theft, or damage.
We encourage customers with time-sensitive orders to contact us in advance so we can confirm realistic delivery estimates.
Conclusion: Before Buying a Custom Ring Online
Choosing a custom ring online comes with important questions, from material quality and sizing to shipping timelines and return options.
These are not just technical details. They directly affect how the ring will feel, how long it will last, and whether it will meet your expectations.
At Jens Hansen, we’ve built our process to answer these concerns clearly.
We show you exactly what you’re selecting, provide detailed product information, support you through the ordering process, and stand behind our craftsmanship long after delivery.
If you still have questions before placing your order, our team is ready to help.